Roots Behavioral Health

Erin Lockard

Since being a patient, my mental health has been improved tremendously. My provider is Kristen Serrano and she has a non judgemental, gentle, but effective approach. She is the only doctor I’ve felt truly listened to me. They have ketamine therapy available which I would highly recommend for people suffering from PTSD. When you book with the ladies up front, you’re in good hands and they have a positive attitude. I look forward to seeing Star, Natalie and Sherry. They call back quickly and take your needs very seriously. Just an overall great team that’s led by Laurie. Who is genuine, approachable and maintains positivity in the practice. I highly recommend anyone who suffers from PTSD, anxiety and other struggles. They gave me hope and my life back! The office manager

Rebecca Lippert

The front staff here has room for improvement. I needed an emergency prescription refill (once I realized that the refill request was denied to Walgreens) and they told me an appointment had been scheduled, and then I tried to attend the appointment but no one was responding to my messags in Klara, no one picked up the phone when I tried to call, and then they messaged that the appointment was never scheduled "due to confusion on their end" Then they offered to schedule an appointment for 2 weeks out, long after my prescription has been out and I get sick if I don't have it. Melissa Livingston, however, is great.

McKenzie Edwards

I’ve been a patient at Roots since 2019, and I could not have chosen a better practice. Visits are timely in person and easy via telehealth, the office is communicative, and Lo (my provider) has been fantastic to work with. I highly recommend!

Caroline Bailey

I’ve been using Roots Behavioral Health for over a year now for an ADHD diagnosis - they are a great company. Dr. McKay is a great doctor, very kind and empathetic. He’s always made good suggestions for treatment. Everyone at the front desk (FDDT) is very kind and helpful, and always quick to respond! I have nothing but good things to say about Roots - I love being able to do almost all of my appointments virtually!

Devona Gordon

I have had an enjoyable experience since transitioning my care to Roots. Pros: •Caring providers who really listen •Snacks and Stickers •Calm, quiet, and welcoming atmosphere. •Easy scheduling through a text app. The schedulers respond very quickly. Cons: •They have a strict late arrival policy. If you don’t arrive within 10 minutes, you won’t be seen. I learned this the hard way when I was 11 minutes late, but with any new relationship, now that I understand the rules, I just make sure to allow for enough time to arrive early. •Be aware that the session can run later than anticipated so it sometimes can be difficult if you are trying to arrange a ride home. • It can be difficult to get someone on the phone, but again, they usually respond quickly via the text app.