Mindful Health Solutions

Sophie Wood

Please look elsewhere for mental health treatment!!!! I liked my doctor here (Dr Wood, no relation) but as others have said, the customer service is unbelievably bad. They overcharged me by about $600 due to a mistake they blamed on Anthem. It has been 1.5 years since my last visit and still no refund. Even worse than not getting a refund - they won't even answer my calls about it. I have a concierge service through my work that helps with these types of things and the associate has called 1x weekly for the last 3 months, but still the Billing department has not returned 1 single call. I thought surely the associate was wrong/incompetent, how could a mental health care practice neglect its clients this way? I decided I would start to call regularly myself, and they've been ignoring me too for weeks! I talk to reception, reception transfers me to Billing, no one answers, and I leave a voicemail that goes unanswered. I will happily revise my 1 star rating if someone actually gets back to me. Otherwise I will have to look into small claims court.

Samantha Greene

Could not possibly recommend this place less. Most unhelpful and unknowledgeable psychiatrist I’ve ever talked to who didn’t even keep notes on my case. They frequently sent the wrong prescriptions — wrong dosages and doubled — which caused so many issues with insurance and pharmacy. They would just schedule appointments without asking me which were never during feasible times. When I told them on the phone and via the portal I needed certain prescriptions refilled before I was uninsured for a month, they assured me they’d refill, and then didn’t, leaving me completely screwed. When I asked for a copy of my prescriptions they sent me a screenshot from their system that doesn’t even have my name on it. Laughable. From first interaction from the last they have made me want to pull my hair out. I’ve never seen such incompetence and it has not only made my life difficult, but blatantly dangerous as I couldn’t get necessary medications. You would be better off receiving services from a rock.

Jesse Mitchell

The doctor I work with is great but the administration and the way the company is run is terrible. They are not patient-centric in the slightest. I have been without my medication for months because they make it impossible to schedule and reschedule appointments. A mental health clinic that is instrumental in negatively affecting my mental health.

Sophie Moscovici-Troyka

The billing practices here are predatory. They don't offer free consultations, so I paid for one session with a therapist but ended up finding a better match for me elsewhere. I cancelled all subsequent sessions but due to a miscommunication, the session was not cancelled in the system. To avoid a hefty no-show fee, I showed up to the virtual appointment, but the therapist did not (because she had seen the request for cancellation, even though the system hadn't removed the session). I was charged for a full session regardless, despite receiving no services. I have messaged in the app and called several times, but still haven't been able to get a refund. The billing department does not have a public phone number or email, so I have to go through office receptionists / administrators, who can't promise me a turnaround time or acknowledge my prior (failed) attempts to resolve this. Very frustrating experience.

Crystal Loucel

I got an email request to write a review. And normally I wouldn't share, but because they haven't even seen my complaints on the patient portal I thought I'd comment on the poor care I received. Now I understand why there was availability when no other clinics had space during the pandemic. Initially I was scheduled to meet a provider for an assessment of a new diagnosis. Unfortunately that provider was not available on the day that was scheduled after having waited 2 weeks to see this provider for this new diagnosis, which I needed for work. They canceled the appointment about a week out, where I had already scheduled time off work. I was then rescheduled with another provider. When I met the second provider, I already felt like I wasn't being listened to. I told this new provider about my symptoms and they completely ignored them and the advice from my UCSF primary care doctor about this potential new diagnosis. Instead they decided to rely on my previous diagnosis which is often a comorbidity with the new diagnosis that I was seeking. As a female, woman of color, professional, and a nurse with a master's degree from the same university and program as my provider, I felt like I could be a patient that could be trusted as an accurate historian. At the end of our hour, the provider told me that she didn't think that I had the certain diagnosis because I was highly functional highly educated and just needed to continue my current medication. So I sought a second opinion at another facility and was given the diagnosis that my primary care provider had suggested. So I came back to mindful Health Solutions and the same provider to start medication. After a few weeks on being on this new medication that I did find helpful, I asked my provider if I could try trade down from my other medications because my mood had significantly improved. The provider ignored my request so I went back to the provider who gave me the diagnosis even though I would have preferred to see a live provider who lived and worked in the same community that I lived versus seeing a provider who was only virtual and out of state. A couple of months later I had an appointment with the same provider at mindful Health Solutions for medication titration. A few days prior to this appointment I had sent a message through the patient portal that I needed a refill on my monthly medication. I did not get a response right away and by the time that mindful Health Solutions contacted me I was told that the provider was no longer working there and that it may take a few days to get a refill on the medication. Well I was leaving for a work conference for a week and I needed the medication to be refilled urgently because I was flying out of town the next day. I was told that a covering provider would send on medication over to a pharmacy near me at the state where I was for the conference. That did not happen. Instead I went again to the virtual provider who initially diagnosed me and prescribed the medication for me who was able to get that medication in for me right away. A couple of weeks later I had been automatically scheduled to see a new provider without being informed. So I spoke to that provider who was supposed to send a referral for a more detailed assessment because my initial provider said that they were going to send me for that initial detailed assessment but I never got the referral or a phone call or a response to the patient portal. I was then told by an administrative staff person that since my last provider had left my account was closed and I would need to start a new account to open care with mindful health solutions. A few weeks after that I got an email asking for a review on google. So that's what I have to share. I don't feel like I got responses when I send a message to the patient portal I don't feel like I get refills in a timely matter. And when my provider left, I did not get a timely notification which affected when I could get a refill of my medication. I never felt a connection with either of the providers that I met here.