Empower Pharmacy

Nikita Lehman

I was nervous about working with the pharmacy but I took a chance. I vetted the pharmacy by messaging and calling. My questions were answered in a timely manner and I was able to talk to a representative. I asked questions based on what a nurse friend suggested. My provider sent in my prescription, it took about a week for it to be ready. Once I paid, the medication was shipped to my home overnight and it was cold as it should have been. One complaint I do have is once I received the medication, I had questions and wanted to speak to the pharmacist. I was on holdd for about 45 minutes and the phone disconnected. I emailed customer service and a pharmacist called me back within 24 hours. I work in an area that is customer service based so I understand about making things right. So far, I don't have an complaints but it has only been a short time. If things change I will update but I will give them a chance to make it right. I hope I can continue to work with the pharmacy without having problems.

Ekene Evelyn Ajufo

Do not recommend. We were poached by them to use their services for our new plastic surgery office. No communication after sending in a script for numbing medication for our patients. You call and then they tell you there’s a problem with the order but they don’t email or reach out. We answer their questions and yet 10 days go by and still can’t seem to get our numbing creams for our patients. Even drove all the way here to pick it up only to be told it’s still not ready.

Hakan Karatal

Unfortunately Empower became extremally difficult to work with since it's impossible to talk to a pharmacist, and their order times are ridiculously long which makes doing business with them extremely risky. You can not provide what you prescribe to your patient in a timely manner. Furthermore, so many of their core vitamin products are out of stock and have been out of stock for months. Again, this makes maintaining consistency in your business impossible. I absolutely do not recommend working with Empower until they fix their internal issues.

Julian Price

I have been using them for years. Things have declined. Every time you call they say they are experiencing high call volumes. Now it seems they use a foreign service to answer and then transfer you. Hard to understand them. Last time I had to call again because the order never was submitted by whoever took it. They tell me there is a 10 day shipping delay every time. I literally live across Houston and there is no reason they should need 10 days to ship it, but yet can have it ready for pickup the same day after filling. So I travel 50 minutes to pick up at the facility. Not an attractive thing. Overall I see a company that has the business but doesn’t pay attention to certain aspects of customer needs. Whoever is managing it needs to wake up. If there was another local option they would be history as far as I’m concerned.

Michele G

Reading these reviews, I was really nervous coming here to pick up my prescription. My provider would ship, but I have to be home to sign for it and my schedule is pretty hectic. I told him I would just come to North Houston and pick up in person. What an amazing, easy experience. My prescription was ready and there was zero wait. The young lady at the desk was cordial and the utmost professional. 5 stars for Empower. ⭐️⭐️⭐️⭐️⭐️